Frequently Asked questions
Q. What do I need to do before I have my carpet cleaned.
A. Whatever you want cleaned underneath has to be removed off of the carpet so we can clean those areas better. Any items easy to move should be moved off of the carpet and large items such as televisions and bookcases could be cleaned around if to big and heavy to move.

Q. What type of carpet cleaning process is best?
A. 95% of all carpet manufacturers recommend (HWE) which stands for hot water extraction to clean the carpeting that these companies manufacture. The reason is that only with (HWE) will the dirt deep down be lifted out. The companies that do the surface only bicarbonate encapsulation cleaning are only second best to HWE cleaning. If fact manufacturers of carpet say they will not warranty a carpet under warranty that is cleaned with any method other than (HWE) hot water extraction.

Q. How safe is your cleaning process and materials used?
A. The products that Cornerstone Carpet Cleaning uses are safe and environmentally
friendly products that clean very well and also usually leave a neutral to fresh
scent to your environment.

Q.How long does the carpet usually take to dry?
A.In the summer the carpet usually takes 2-3 hours to dry if not sooner. Ceiling
fans and A/C will help the drying time be reduced further. In the winter or colder
months ceiling fans and the heat on will reduce drying times but will usually take
a little longer than in the summer. Usually up to 3 hours it will be dry if heated.

Q. Does this carpet cleaning overwet the carpet backing and padding.
A.That is something that we always work at not allowing to happen on any carpet
cleaning that we clean. First of all not applying to much water but just enough if how
that is kept from happening. The truck mount Hydramaster cleaning vacuum along with
the Rotovac 360 is used to assure the most moisture being removed out your carpet,
thereby insuring quicker drying times

Q. How often should carpeting be cleaned?
A. Most carpet manufacturing mills recommend carpet cleaning be done at least once a year. If people with allergies live in the house, then maybe every 6 months would help, but generally unless heavy soils are allowed onto the carpeting once a year should work well for most homeowners.

Q.What should I expect in faded, worn or bleached out areas on my carpet?
A. Carpet cleaning will not repair of fix worn, damaged areas that have been damaged by pet urine or by other bleaching materials. Also carpet can be damaged over time and will result in an area usually a high traffic area that does not look like it did when new. That is why getting those high traffic areas cleaned regularly is so important, so the carpet does not get what is called ‘scratched’ which is damaged by the dirt being stepped on over and over.

Q. Is your service satisfaction guranteed?
A. Cornerstone Carpet Cleaning will if asked come back and re-do an area that did not turn out as good as our customer expected. We are more than glad to do whatever we can to make a customer happy with our service.